Customer Service Representatives pay range in Rockford
New workers and the lowest-paid 10% earn about $31,210 a year or less, while the top 10% make $64,210 or more. The middle half of customer service representatives in Rockford earn between $35,480 and $52,680.
- $31K10th
- $35K25th
- $43KMedian
- $53K75th
- $64K90th
median average · bar = middle 50% of workers · how to read it
| Pay level | Per year | Per month | Per hour* |
|---|---|---|---|
| Average | $45,890 | $3,824 | $22.06 |
| Median | $43,260 | $3,605 | $20.80 |
| Entry level (25th percentile) | $35,480 | $2,957 | $17.06 |
| Experienced (75th percentile) | $52,680 | $4,390 | $25.33 |
*Hourly figures assume 2,080 paid hours a year. Hourly to annual salary.
Customer Service Representatives pay in Rockford vs. Illinois and the U.S.
Customer service representatives in Rockford earn 6% less than the Illinois average ($48,950) and about the same as the U.S. average ($46,590). At the median the gap is -3% against the U.S. median of $44,770.
| Area | Average | Median | 10th pct. | 90th pct. | Jobs |
|---|---|---|---|---|---|
| Rockford | $45,890 | $43,260 | $31,210 | $64,210 | 2,070 |
| Illinois | $48,950 | $46,130 | $33,590 | $71,400 | 100,970 |
| United States | $46,590 | $44,770 | $31,750 | $63,590 | 2,595,750 |
State and U.S. rows: BLS statewide and national estimates, May 2025, which include rural areas.
Customer Service Representatives salary after taxes in Rockford
On the average salary of $45,890, a single filer in Rockford takes home about $36,922 a year, or $3,077 a month and $1,420 every two weeks. Taxes take 20% of gross pay.
Single filer, standard deduction: federal income tax (2026 brackets), Social Security, Medicare and state income tax (2025 rules).
Is Rockford a good place for customer service representatives? Pay vs. cost of living
Prices in the Rockford area are 8% below the U.S. average (BEA price parity 92.2), so the average $45,890 buys what about $49,797 would buy in a typical U.S. metro. This job pays 0.9 times the median wage of all jobs in Rockford ($47,120). A typical home costs $221,368, or 4.8 years of this average salary before tax.
Customer Service Representatives salary in other Illinois cities
Rockford ranks 2nd of 8 Illinois metro areas for this job; Chicago pays the most ($49,800).
- Chicago$49,800
- Rockford$45,890
- Champaign$45,660
- Peoria$45,280
- Kankakee$45,160
- Decatur$44,630
- Springfield$44,380
- Bloomington$42,580
Highest-paying cities for customer service representatives
San Jose, CA pays this job the most of the metro areas we cover ($63,890).
- San Jose, CA$63,890
- San Francisco, CA$61,320
- Midland, MI$57,930
- Stockton, CA$57,650
- Seattle, WA$56,350
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Customer Service Representatives salary in Rockford: questions
How much do customer service representatives make an hour in Rockford?
$22.06 an hour on average, and $20.80 at the median (BLS, May 2025).
What is the entry-level customer service representatives salary in Rockford?
The lowest-paid 10% earn about $31,210 a year and the 25th percentile is $35,480, a fair guide to starting pay.
What is the customer service representatives take-home pay in Rockford?
About $36,922 a year ($3,077 a month) for a single filer on the average salary of $45,890.
Do customer service representatives earn more in Rockford than elsewhere?
The average here is about the same as the U.S. average for this job ($46,590).
Sources and how to read this page
- Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates for metropolitan areas. SOC code 43-4051; area Rockford, IL (40420). Relative standard error of the mean wage: 0.9%.
- U.S. and statewide figures: BLS OEWS national and state estimates, May 2025, every employer including rural areas.
- Cost of living: Bureau of Economic Analysis regional price parities (RPP), 2024; 100 = U.S. average.
- Home value: Zillow Home Value Index. Typical-wage figure: OEWS all occupations, same metro.
- Take-home pay: Single filer, standard deduction: federal income tax (2026 brackets), Social Security, Medicare and state income tax (2025 rules).
- Job concentration: location quotient 0.90, this job is about as common as in the U.S. overall.
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