Customer Service Representatives pay range in Cleveland
New workers and the lowest-paid 10% earn about $31,340 a year or less, while the top 10% make $65,760 or more. The middle half of customer service representatives in Cleveland earn between $37,240 and $58,100.
- $31K10th
- $37K25th
- $46KMedian
- $58K75th
- $66K90th
median average · bar = middle 50% of workers · how to read it
| Pay level | Per year | Per month | Per hour* |
|---|---|---|---|
| Average | $48,030 | $4,002 | $23.09 |
| Median | $46,040 | $3,837 | $22.13 |
| Entry level (25th percentile) | $37,240 | $3,103 | $17.90 |
| Experienced (75th percentile) | $58,100 | $4,842 | $27.93 |
*Hourly figures assume 2,080 paid hours a year. Hourly to annual salary.
Customer Service Representatives pay in Cleveland vs. Ohio and the U.S.
Customer service representatives in Cleveland earn about the same as the Ohio average ($46,870) and 3% more than the U.S. average ($46,590). At the median the gap is +3% against the U.S. median of $44,770.
| Area | Average | Median | 10th pct. | 90th pct. | Jobs |
|---|---|---|---|---|---|
| Cleveland | $48,030 | $46,040 | $31,340 | $65,760 | 15,900 |
| Ohio | $46,870 | $45,610 | $31,340 | $63,210 | 85,930 |
| United States | $46,590 | $44,770 | $31,750 | $63,590 | 2,595,750 |
State and U.S. rows: BLS statewide and national estimates, May 2025, which include rural areas.
Customer Service Representatives salary after taxes in Cleveland
On the average salary of $48,030, a single filer in Cleveland takes home about $38,693 a year, or $3,224 a month and $1,488 every two weeks. Taxes take 19% of gross pay.
Single filer, standard deduction: federal income tax (2026 brackets), Social Security, Medicare and state income tax (2026 rules). Includes Cleveland's local income tax (2.5%); the city income tax is that of the principal city (suburbs have their own rates) and school district income taxes are not included.
Is Cleveland a good place for customer service representatives? Pay vs. cost of living
Prices in the Cleveland area are 6% below the U.S. average (BEA price parity 93.9), so the average $48,030 buys what about $51,138 would buy in a typical U.S. metro. This job pays 0.9 times the median wage of all jobs in Cleveland ($50,140). A typical home costs $252,210, or 5.3 years of this average salary before tax.
Customer Service Representatives salary in other Ohio cities
Cleveland ranks 2nd of 12 Ohio metro areas for this job; Akron pays the most ($48,080).
- Akron$48,080
- Cleveland$48,030
- Cincinnati$47,440
- Columbus$47,340
- Dayton$45,910
- Toledo$45,090
- Canton$44,830
- Springfield$44,100
- Lima$43,270
- Sandusky$42,850
Highest-paying cities for customer service representatives
San Jose, CA pays this job the most of the metro areas we cover ($63,890).
- San Jose, CA$63,890
- San Francisco, CA$61,320
- Midland, MI$57,930
- Stockton, CA$57,650
- Seattle, WA$56,350
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Customer Service Representatives salary in Cleveland: questions
How much do customer service representatives make an hour in Cleveland?
$23.09 an hour on average, and $22.14 at the median (BLS, May 2025).
What is the entry-level customer service representatives salary in Cleveland?
The lowest-paid 10% earn about $31,340 a year and the 25th percentile is $37,240, a fair guide to starting pay.
What is the customer service representatives take-home pay in Cleveland?
About $38,693 a year ($3,224 a month) for a single filer on the average salary of $48,030. Includes Cleveland's local income tax (2.5%); the city income tax is that of the principal city (suburbs have their own rates) and school district income taxes are not included.
Do customer service representatives earn more in Cleveland than elsewhere?
The average here is 3% more than the U.S. average for this job ($46,590).
Sources and how to read this page
- Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates for metropolitan areas. SOC code 43-4051; area Cleveland, OH (17410). Relative standard error of the mean wage: 0.9%.
- U.S. and statewide figures: BLS OEWS national and state estimates, May 2025, every employer including rural areas.
- Cost of living: Bureau of Economic Analysis regional price parities (RPP), 2024; 100 = U.S. average.
- Home value: Zillow Home Value Index. Typical-wage figure: OEWS all occupations, same metro.
- Take-home pay: Single filer, standard deduction: federal income tax (2026 brackets), Social Security, Medicare and state income tax (2026 rules). Includes Cleveland's local income tax (2.5%); the city income tax is that of the principal city (suburbs have their own rates) and school district income taxes are not included.
- Job concentration: location quotient 0.92, this job is about as common as in the U.S. overall.
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