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Customer Service Representatives average salary by city in Massachusetts
- Boston$53,740
- Barnstable$50,560
- Worcester$50,020
- Pittsfield$47,760
- Springfield$47,740
- Amherst$46,320
Pay, take-home pay and cost of living
| City | Average | Median | 25th pct. | Take-home* | Cost of living |
|---|---|---|---|---|---|
| Boston | $53,740 | $49,920 | $42,760 | $42,993 | 108 |
| Barnstable | $50,560 | $47,880 | $38,340 | $40,597 | 98 |
| Worcester | $50,020 | $47,540 | $39,050 | $40,190 | 103 |
| Pittsfield | $47,760 | $44,650 | $38,010 | $38,487 | 95 |
| Springfield | $47,740 | $46,790 | $39,350 | $38,472 | 96 |
| Amherst | $46,320 | $43,560 | $37,280 | $37,402 | 100 |
*Average salary after federal and state taxes for a single filer; Massachusetts Paid Family and Medical Leave premiums are not included. Cost of living: BEA price parity, U.S. = 100.
Customer Service Representatives salary in other states
More about pay in Massachusetts
Sources and how to read this page
- Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates for metropolitan areas. SOC code 43-4051.
- U.S. and statewide figures: BLS OEWS national and state estimates, May 2025, every employer including rural areas.
- Cost of living: Bureau of Economic Analysis regional price parities (RPP), 2024; 100 = U.S. average.
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