Customer Service Representatives pay range in Amherst
New workers and the lowest-paid 10% earn about $35,090 a year or less, while the top 10% make $60,970 or more. The middle half of customer service representatives in Amherst earn between $37,280 and $49,860.
- $35K10th
- $37K25th
- $44KMedian
- $50K75th
- $61K90th
median average · bar = middle 50% of workers · how to read it
| Pay level | Per year | Per month | Per hour* |
|---|---|---|---|
| Average | $46,320 | $3,860 | $22.27 |
| Median | $43,560 | $3,630 | $20.94 |
| Entry level (25th percentile) | $37,280 | $3,107 | $17.92 |
| Experienced (75th percentile) | $49,860 | $4,155 | $23.97 |
*Hourly figures assume 2,080 paid hours a year. Hourly to annual salary.
Customer Service Representatives pay in Amherst vs. Massachusetts and the U.S.
Customer service representatives in Amherst earn 12% less than the Massachusetts average ($52,750) and about the same as the U.S. average ($46,590). At the median the gap is -3% against the U.S. median of $44,770.
| Area | Average | Median | 10th pct. | 90th pct. | Jobs |
|---|---|---|---|---|---|
| Amherst | $46,320 | $43,560 | $35,090 | $60,970 | 760 |
| Massachusetts | $52,750 | $49,120 | $35,440 | $74,880 | 49,990 |
| United States | $46,590 | $44,770 | $31,750 | $63,590 | 2,595,750 |
State and U.S. rows: BLS statewide and national estimates, May 2025, which include rural areas.
Customer Service Representatives salary after taxes in Amherst
On the average salary of $46,320, a single filer in Amherst takes home about $37,402 a year, or $3,117 a month and $1,439 every two weeks. Taxes take 19% of gross pay.
Single filer, standard deduction: federal income tax (2026 brackets), Social Security, Medicare and state income tax (2026 rules). Massachusetts Paid Family and Medical Leave premiums are not included.
Is Amherst a good place for customer service representatives? Pay vs. cost of living
Prices in the Amherst area are in line with the U.S. average (BEA price parity 100.2), so the average $46,320 buys what about $46,208 would buy in a typical U.S. metro. This job pays 0.8 times the median wage of all jobs in Amherst ($57,030). A typical home costs $363,400, or 7.8 years of this average salary before tax.
Customer Service Representatives salary in other Massachusetts cities
Amherst ranks 6th of 6 Massachusetts metro areas for this job; Boston pays the most ($53,740).
- Boston$53,740
- Barnstable$50,560
- Worcester$50,020
- Pittsfield$47,760
- Springfield$47,740
- Amherst$46,320
All Customer Service Representatives salaries in Massachusetts
Highest-paying cities for customer service representatives
San Jose, CA pays this job the most of the metro areas we cover ($63,890).
- San Jose, CA$63,890
- San Francisco, CA$61,320
- Midland, MI$57,930
- Stockton, CA$57,650
- Seattle, WA$56,350
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Customer Service Representatives salary in Amherst: questions
How much do customer service representatives make an hour in Amherst?
$22.27 an hour on average, and $20.94 at the median (BLS, May 2025).
What is the entry-level customer service representatives salary in Amherst?
The lowest-paid 10% earn about $35,090 a year and the 25th percentile is $37,280, a fair guide to starting pay.
What is the customer service representatives take-home pay in Amherst?
About $37,402 a year ($3,117 a month) for a single filer on the average salary of $46,320. Massachusetts Paid Family and Medical Leave premiums are not included.
Do customer service representatives earn more in Amherst than elsewhere?
The average here is about the same as the U.S. average for this job ($46,590).
Sources and how to read this page
- Wages: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates for metropolitan areas. SOC code 43-4051; area Amherst Town-Northampton, MA (11200). Relative standard error of the mean wage: 1.4%.
- U.S. and statewide figures: BLS OEWS national and state estimates, May 2025, every employer including rural areas.
- Cost of living: Bureau of Economic Analysis regional price parities (RPP), 2024; 100 = U.S. average.
- Home value: Census median home value (Zillow does not cover this metro). Typical-wage figure: OEWS all occupations, same metro.
- Take-home pay: Single filer, standard deduction: federal income tax (2026 brackets), Social Security, Medicare and state income tax (2026 rules). Massachusetts Paid Family and Medical Leave premiums are not included.
- Job concentration: location quotient 0.69, this job is less common than in the U.S. overall (location quotient 0.69).
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